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Lightning Clean
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Lightning Clean technician cleaning the roofline of a Southampton home

Our Guarantee

A clear promise behind every clean

A free window re-clean if you tell us within 48 hours, a one-year moss treatment promise, and a definite cleaning day with a reminder the day before.

Promises you can understand

What our guarantee covers

No vague wording. Each promise says what is covered, how long it lasts and what we will do if something is not right.

100% satisfaction guarantee

Not happy with your window clean? Tell us within 48 hours of the clean and we will come back and re-clean them free.

You have 48 hours from the end of the visit to let us know. The free re-clean covers the windows included in that visit, and we will agree a return date with you.

One-year moss-free roof

If treated moss returns within one year, we will re-treat the affected area free.

Applies to roof areas included in the original moss-removal and biocide treatment.

A definite cleaning day

You'll know which day we're coming, with a reminder from us the day before.

We confirm a set cleaning day and send you a reminder the day before. We don't give arrival times.

Simple from start to finish

How to claim

  1. 1

    Tell us promptly

    Call, email or WhatsApp us within the period shown for your service. A photo is helpful, but not essential.

  2. 2

    We inspect the issue

    We will review the original work and arrange a convenient inspection where one is needed.

  3. 3

    We put it right free

    If the issue is covered, we will return and complete the promised remedial work at no charge.

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Small print

Fair-use terms, written plainly

  • Tell us within the stated guarantee period and give us a reasonable opportunity to inspect and correct the work.
  • The promise covers the areas and services listed on your original quotation or invoice.
  • It does not cover new staining or damage caused after our visit by storms, building defects, third parties or work carried out by someone else. Gutters may refill with leaves and debris, especially beneath trees; no fixed clear-flow period is promised.
  • Safe access is required. If access or the condition of a surface makes remedial work unsafe, we will explain the options before proceeding.

Your confirmed quotation and the agreed scope of work take precedence. Contact us if anything is unclear before booking.

Free, no-obligation estimates

Book with a clear promise behind the work

Tell us what needs cleaning and we will recommend the right approach.

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